Customer Service Representative
Want to be part of a team that supports industry proven software applications used by Fortune 500 companies around the world? Want to know that the software you support helps to improve the lives of others, both personally and professionally? Want to work in an environment where people are passionate about the job they do and about the company they work for? If you answered yes, then you’re the type of person we’re looking for!
As a CSR, you will:
- Answer/make phone calls with Customers (internal and external)
- Create/Reply to Customer emails (internal and external)
- Answer Live Chat inquiries from the website
- Interact with Customers (internal and external)
- Work in the OSI Learning Management System (LMS) daily
- Serve as the Primary CSR
- Check in with Customers at regular intervals
- Engage/empower them in the application
- Encourage their relationship with OSI, transitioning them from “Customer to Partner”
- Provide Sales department support (demos, reports)
- Train Customers and Sales Account Managers
- Carry out software testing (build releases, client troubleshooting, etc.)
Requirements:
- Excellent spoken language/communication skills
- Good problem-solving/trouble-shooting skills
- Strong interpersonal and teamwork skills
- Excellent typing and computer skills, especially in the Windows environment
- Proficient using MS Word and Excel
- Excellent organizational skills and attention to detail
- Willingness to use established departmental standards
- High School diploma or equivalent
A few additional facts about this position:
- Experience in the customer service industry is preferred.
- Experience with LMS software and HTML is preferred, but not required.
- This is an in-house position.
- Our offices are in Angleton, Texas, about 30 miles south of Houston.
If you are a self-motivated individual who would like to work for a fantastic company, send your resume to [email protected]